We want you to love your purchase, but we understand that sometimes things don’t go as planned. Please review our refund and return policy carefully.
You received the wrong product or quantity.
Notify us via email, and we will make it right.
We take pride in our artisan-made goods and ensure the highest quality inspections. However, it may happen that an order has a defect.
The product arrives damaged.
You have second thoughts about the order.
We require that you inform us within 72 hours of receiving your order for any of the above scenarios.
To report an issue, please send an email to [email protected]
Be sure your form is submitted before exiting.
We will treat your request within 2–3 business days.
For any return or refund request, we require that you submit photographs of the product.
Please note that we can only handle claims made within the required timeframe and submitted via email to [email protected] , with clear photo attachments under 5 MB.
If the product is defective, damaged, or if we made a mistake in your order, there is no restocking fee.
If you are returning the product because you changed your mind:
USD 25 will be deducted for products priced up to USD 175
USD 35 will be deducted for products priced above USD 175
Please convert these amounts into your local currency to calculate the fee.
Merchandise must be accompanied with the original invoice.
Merchandise must be unused and in saleable condition.
Refunds will be applied via the original payment methods.
Return shipping charges are non-refundable.
Shipping costs will apply on the exchanged product to be sent out to you. You will be responsible for paying for your own shipping costs for returning your item
Please note that we require you to follow our return process detailed above and reserve the right to decline a refund under the following circumstances:
-submit a request within 72 hours of receiving the product by emailing [email protected]
-supply photos with your return request in your email (under 5 MB)
-ship out the product within 7 business days of us approving your return request
-provide proof of shipment with tracking info
-The product must not arrives damaged and this damage was not reported in the return request
-The product appears used and is not resellable (if the return is based on you changing your mind)
You are responsible for shipping out the product you wish to return within 7 business days of receiving our approval your return request. Failure to do so will result in our inability to process your return. We also require tracking information that must be shared with customer support via Maharya.com. You are responsible for shipping costs unless the product is a mistake, defective, or damaged, in which case we will send you a shipping label and cover the costs. We will supply the return address.
Once your return is received and inspected, we will email you to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. If your product return is approved, then your refund or exchange will be processed. For refunds, a credit will automatically be applied to your credit card or original payment method, within a certain amount of days subject to the banking formalities.
If you don’t recieve a refund within 7 business days (excluding holidays) of our email, please contact our Customer Support to open an inquiry.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days subject to the banking formalities and payment gateway used.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please ensure it has been 7 business days since you were notified the refund has been processed. If it has been more than 7 business days and you still have not received your refund yet, please contact us at [email protected]
Sale/ Discounted items (if applicable)
Only regular priced items may be refunded. Unfortunately, items on sale/ discount cannot be refunded or exchanged.